Frequently asked questions
Straight answers before
you book.
Treatment requirements vary by pest and property. These answers explain the general process; your specific instructions will be confirmed before service.
What areas do you service?+
We serve Durban and surrounding areas, including Umhlanga, Pinetown, Westville, Hillcrest, Kloof, Ballito and Amanzimtoti. Contact us to confirm availability for your suburb or a location elsewhere in KwaZulu-Natal.
Do you offer free inspections and quotations?+
Free quotations are available. Whether an on-site inspection is required depends on the pest, property and information available. Send photographs where possible so we can advise on the right next step.
How quickly can you attend?+
Availability depends on location, the type of pest and existing bookings. Contact us with your suburb and the nature of the problem for the earliest available appointment.
Are treatments safe for children and pets?+
Preparation and re-entry requirements vary by treatment. Tell us about children, pets, aquariums or other sensitivities before the visit and follow the instructions provided for the selected treatment.
How long does a treatment take?+
Timing depends on the pest, the size of the property, the extent of activity and the treatment method. We will explain the likely duration once the problem has been assessed.
How should I prepare before treatment?+
Preparation differs by pest. You may be asked to clear specific cupboards, move items away from walls, wash bedding or secure food and pet items. We provide relevant instructions before treatment.
How often should pest control be carried out?+
Some problems can be addressed with a targeted treatment and follow-up, while higher-risk commercial sites may need scheduled monitoring. We recommend a frequency based on the property and pest pressure.
Do you offer emergency call-outs?+
Sunday service is limited to emergency call-outs. Contact us and clearly describe the situation so we can confirm whether emergency attendance is available.
Do you provide commercial pest-management programmes?+
Yes. Programmes can be tailored for restaurants, hospitality, offices, warehouses, shops, schools, care facilities, industrial premises and managed properties.
Do you provide service reports or treatment certificates?+
Documentation requirements should be discussed when requesting the quote. We will confirm what can be supplied for the proposed service or commercial programme.
What payment methods do you accept?+
Please ask when booking so we can confirm the payment options currently available.
Do you offer ongoing maintenance plans?+
Yes, where ongoing monitoring or repeated service is appropriate. The recommended schedule depends on the site and pest risk.
What happens after treatment?+
Follow the aftercare guidance provided and monitor activity. Some treatments require time, follow-up or additional environmental changes. Contact us if activity continues outside the expected period.